Info Lowongan Kerja Customer Success – HR Products Sleekr didesain sebagai revolusi atas tradisi lama perangkat lunak yang mahal, kompleks, dan tidak mengikuti perkembangan zaman.
Berkarir bersama dengan Sleekr
Sleekers adalah orang-orang penting dibalik keberhasilan Sleekr untuk menjadi sofware bisnis andalan yang dicintai karyawan. Sleekr merupakan wadah bagi setiap Sleekers untuk berkembang dan menjadikan pekerjaan sebagai ajang eksplorasi diri.
Mereka percaya bahwa sumber daya manusia adalah salah satu aspek penting dalam perkembangan Sleekr sehingga Sleekr terus membuka peluang talenta terbaik untuk bergabung bersama Sleekr untuk membangun software bisnis terbaik di Indonesia.
Platform Bisnis Cloud UKM
Sleekr adalah platform bisnis yang didesain untuk UKM Indonesia. Mereka percaya bahwa usaha kecil dan menengah di Indonesia memiliki peluang bertumbuh yang sangat besar jika didukung dengan teknologi terdepan dan manajemen sumber daya yang efektif dan efisien.
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Sleekr menyediakan solusi manajemen sumber daya manusia dan keuangan. Sleekr HR adalah software HR terbaik di Indonesia yang telah melayani ratusan UKM untuk mengelola administrasi HRD seperti cuti, klaim, gaji, pajak PPh 21, hingga job description.
Sleekr Accounting adalah software akuntansi online yang membantu pemilik bisnis memiliki informasi real-time untuk posisi keuangan perusahaan. Sleekr Accounting memberikan kemudahan bagi staf akuntansi untuk melakukan pencatatan transaksi secara akurat dan mudah. Sleekr, platform bisnis Anda.
Di sisi lain, Sleekr Accounting merupakan software akuntansi online yang membantu pemilik bisnis memiliki informasi real-time untuk posisi keuangan perusahaannya. Sleekr Accounting memberikan kemudahan bagi staf akuntansi untuk melakukan pencatatan transaksi secara akurat dan mudah.
Sleekr sebagai software akuntansi Indonesia, membantu perusahaan untuk melakukan pembukuan sederhana hingga penghitungan pajak, perusahaan besar maupun UKM. Sleekr sebagai software akuntansi ukm, menjadi solusi bagi Anda yang sedang mencari aplikasi akuntansi bagi usaha Anda.
Pembukuan, transaksi jual-beli, analisis hutang-piutang, penghitungan rasio serta pembuatan laporan keuangan dapat dilakukan secara otomatis dan mudah melalui Sleekr Accounting.
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Position : Customer Success – HR Products
Location: Jakarta, Daerah Khusus Ibukota Jakarta, Indonesia
Full-time
:: Real Customer Success comes from the heart ::
Customer success is more customer focus than Sales but we are more proactive than Support.
As Customer Success, we advise and guide a wide variety of customer, ensuring they launch Sleekr successfully, adopt it widely and continually driving business value from Sleekr. In this role, you will be working with stakeholders across all parts of the business and at all levels. Our ideal candidate will be a consultative thought partner who loves working with clients and thrives on customer satisfaction.
If this is you, there are a lot of people who are adopting our product and we would love your help in taking care of our customers!
Responsibilities :
- Work closely with our clients to onboard and train them in using Sleekr as their problem solution.
- Become a trusted advisor to our clients and ensure they are successful on our platform.
- Maintain high levels of customer engagement (including on-site meetings) with a focus on customer satisfaction and loyalty.
- You will work with your accounts proactively to drive adoption, as well as act as the voice of clients.
- Proactively spot and correct any issues that could affect customer satisfaction or retention.
- Facilitate periodic reviews with customers, determining new requirements and further success through engaging and consultative discussions.
- Continually gather feedback from our clients, then working directly with our product team to provide input on product roadmap.
Qualifications :
- HR/Management Background and understanding of cloud software.
- Prior experience in Customer Success or equivalent history of increasing customer satisfaction, adoption, and retention.
- Process driven, empathetic and a great communicator that can effectively become the face of Sleekr.
- Excellent problem-solving abilities and consultative skills.
- Loves working with clients and thrives on customer satisfaction and loyalty.
- Ability to work collaboratively with technical and non-technical teams
- Outstanding communication and presentation skills; ability to present to C-level executives
- Diplomacy, tact, and poise under pressure when working through customer issues.
- Strong team player but still a self-starter
- Thrives in a multi-tasking environment and can adjust priorities on-the-fly
Requirements :
- 1+ years of relevant experience, HR background preferable.
- Fresh Grads are also welcomed
- Graduates from University Degree
- Proficient in Office software.
- Prior experience in closing sales deals at the executive level a plus
- You’re driven: No one needs to push you to excel; it’s just who you are.
- Eager to learn, adapt and perfect your work; you seek out help and put it to good use.
- You want to help and serve our customers: They win, so you win.
Benefits :
- Competitive package compare to Market
- Premium health insurance for you and family
- Rooms for you to express, build and develop your creativity
- Awesome team that always support your work
- A nice and strategic office location in Jakarta (TransJakarta, KRL, and MRT)
- Fun and Dynamic Environment
To apply for this job please visit sleekr.co.
